Política de reembolso

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@thecountyorganics.com. 

Returns not approved by The County Organics will not be accepted and will not be refunded. At any time parcels/products/packages returned to us as “return to sender” and/or as “refused at delivery” are not covered by The County Organics Return Policy and will not be refunded. This is why it is important to contact us if you are having an issue with your order.

If you have provided the shipping wrong address and/or failed to collect the order from the post office, and/or the parcel bounces and/or is returned to The County Organics, please contact us. If you want the order re-shipped you are responsible for paying additional postal charges at the current rate. If you want a refund, your order is subject to a 20% restocking fee. That means that the full shipping price plus the 20% of the order costs will not be refunded.

Returns of custom orders are not accepted for any reason once the custom product has been processed. Due to the nature of natural ingredients, there can be slight variations in color, viscosity, and scent of all bases from batch to batch. These changes are not grounds for a return and returned custom products will not be refunded.

You can always contact us for any return questions at info@thecountyorganics.com.

Damages and issues

All damages are subject to The County Organics approval.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the rare event that your order arrives damaged, you will need to provide pictures of both the item and the packaging. We will work to find the solution for you. By using The County Organics online store you acknowledge that The County Organics is not responsible for damages resulting from shipping company handling, storage, or transporting. In case your order has been damaged by the shipping company The County Organics is not liable and will not be held responsible for resulting costs and you will have to claim with the shipping company directly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecountyorganics.com.

Samples

Samples are available online plus shipping. Cost prevents us from shipping free items as we get thousands of requests per year. Samples are not returnable. Samples are non refundable.

We recommend that you order samples before ordering any base or item you are unfamiliar with from us.